Increased Efficiency

The benefits of user-centered design are not limited to customer products; many organizations purchase or develop applications for their employees. For example, an intranet that is easy to use will help employees complete their tasks more quickly, resulting in increased productivity and a cost savings for the employer. On a corporate intranet, poor usability means poor employee productivity - any investment in making an intranet easier to use can pay off by a factor of 10 or more, especially at large companies.